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MNL - Shared Services Business Analyst

Job no: 929080
Work type: Permanent - Full Time
Location: Manila
Categories: Information Services

Key Responsibilities

Organisation Performance and Service Management

  • Design, develop, and deliver comprehensive analysis and reports that can be easily interpreted and understood by a non-analytical audience
  • Conducts data gathering and analysis to understand business strategy and direction.
  • Participates in short-term planning sessions with a client to implement process improvement within an assigned client area.
  • Develops business cases.
  • Serves as the link between the business and the Shared Services team.
  • Assesses client needs utilizing a structured requirements process (gathering, analysing, documenting, and managing changes) to assist in identifying business priorities and advice on options.
  • Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
  • Analyses customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements.
  • Analyses and recommends improvements to business processes and models.
  • Provides factual content to feasibility study for standard development projects and enhancements.
  • Develops user test cases and validates test results during user acceptance testing.
  • Identifies and resolves issues.
  • Uses new and varied analytical techniques.
  • Promotes an understanding of Shared Services and Centre of Excellence roles, processes and activities to the business units.
  • Supports and participates in the formal reporting of project status.
  • Negotiates agreements and commitments by facilitating communication between business unit(s), Shared Services Centre and Centre of Excellence from initial requirements to final implementation.

Continuous Improvement

  • Identify opportunities for continuous process improvement and innovate solutions so that Shared Service Centre and business Support Service teams can operate in an efficient and cost effective manner
  • Support the Shared Services and Centre of Excellence in Continuous Improvement initiatives.
  • Involvement in Shared Services and Centre of Excellence projects and business initiatives.

Customer Satisfaction

  • Work with the Shared Services Manager and Centre of Excellence management team to assess if customer requirements are being met effectively
  • Build strong working relationships with key stakeholders
  • Deliver service excellence and maximise customer service and satisfaction for Shared Services staffs.

 

Key Relationships

  • Business Support Service Management
  • Shared Services Management

 

Key Challenges and Complexities of Role

  • Creation of business case
  • Understanding Business Strategy and Requirements
  • Undertake Aurecon Performance and Development Process
  • Demonstrate undertakings to achieve Sector and Personal Key Performance Indicators (KPIs)
  • Uphold all Aurecon policies, procedures, values & behaviours

 

Essential Skills and Experience

  • Demonstrable English language skills complimented by effective written and verbal communication skills.
  • Articulates and communicates strongly and openly.
  • Proficiency in MS Office applications (especially in Excel and PowerPoint) required
  • Experience in processing large data sets; import/export data, pivot tables and pivot charts.
  • Experience in VBA - ability to understand, use and code macros
  • Ability to interpret complex concepts and communicate these effectively to others
  • Knowledgeable in Quality Assurance scoring methodologies.
  • Excellent communication and strong presentation skills
  • Strong customer service and collaboration / relationship building skills (both internal and external)
  • Displays keen attention to detail
  • Ability to self-manage, multi task and adhere to adhere to schedules
  • Willing to work on a rotating roster (as required) to meet operational requirements
  • Strong sense of initiation, proactivity, responsibility, ownership and excellent attention to detail
  • Demonstrated ability to use initiative to resolve problems and issues, prioritise work to meet deadlines, and ability to work autonomously and as a constructive member of a team.
  • Seek opportunities for continual improvement and provide constructive feedback.
  • Displays confidentiality and integrity at all times.
  • Demonstrates Aurecon behaviours.
  • Requires working knowledge of business operations and systems requirements processes.

 

Qualifications

  • Knowledge and experience in the use of Service Management systems / tools (desirable)
  • Experience in a global shared services organisation (desirable)
  • Experience in quality assurance, reporting and analytics preferably in a shared services environment
  • Strong written and verbal communication skills including technical writing skills
  • Proven experience in eliciting requirements and testing is a plus
  • Strong typing skills Ability to work in a fast paced, deadline-oriented environment excellent analytical, problem solving and troubleshooting skills.
  • Ability to self-manage, self-motivate and be accountable for assignments and related deadlines.

Advertised: AUS Eastern Standard Time
Applications close:

 

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